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Tag: customer-service
Twitter is AMAZING
Over this past week, I’ve had the misfortune dealing with cable (Comcast) being down and just today, my email being out (an issue with Network Solutions). Both times, I vented with 140 characters (or less) on Twitter. Of course, I had to use my Treo to whine about Comcast. But what happened in both cases really [...]
Posted: August 16th, 2008 under Community.
Tags: customer-service, social network, twitter
Comments: 15
Life in escrow: When we compete with American Idol.
There is only so much escrow can do when escrow receives loan docs at 5pm and the borrower must sign because an interest rate lock is about to expire and the rescission period puts their back against the wall, forcing them to sign the very same day (evening). Then the borrower (s), strangely unaware [...]
Posted: March 4th, 2008 under General Real Estate, Mortgage and Lending, Title and Escrow.
Tags: customer-service, escrow-signings, interest-rates, Legacy-Escrow, loan-documents
Comments: 7
Humble Pie: how to lose a customer(s), forever.
Tuesday morning this week I spoke with an agent customer who called to speak with an employee who happened to be taking well deserved vacation time. The agent discussed sending over a transaction but only wished to work with this staff member. They had a great working relationship on prior transactions. [...]
Posted: March 22nd, 2007 under General Real Estate.
Tags: customer-service, difficult-customers
Comments: 29
